Cookie Policy

Effective Date

This Cookie Policy is effective as of July 12, 2026.

About This Policy

This page explains how Nova Grid Hosting uses cookies, web-storage APIs (such as localStorage), and similar tracking technologies on our public website at novagridhosting.com. It supplements our Privacy Policy.

Under the UK Privacy and Electronic Communications Regulations (PECR), we must obtain your consent before storing any non-essential information on your device. Strictly necessary cookies (those required to provide a service you have explicitly requested) do not require consent, but we still disclose them here for transparency.

What Is a Cookie?

A cookie is a small text file that a website stores on your browser. It allows the website to recognise your device on subsequent visits or pages. Some cookies are deleted when you close the browser ("session" cookies); others persist until they expire or you delete them ("persistent" cookies). The same disclosure rules apply to similar technologies such as localStorage and sessionStorage, which we list alongside cookies below.

Strictly Necessary

These items are required to operate the website and to provide services you have explicitly requested. They are set without asking for consent because the website cannot function without them.

Name	Type	Purpose	Duration
cookie_consent	localStorage	Records your cookie-banner choice (accepted or declined) so we do not show the banner again on every page load. Set when you click Accept or Decline on the banner.	Persistent (until you clear browser storage)
PHPSESSID	Cookie	Server-side session identifier. Set by the customer billing portal at /billing/ to keep you signed in, and by our contact, review, and waitlist forms to protect submissions against cross-site request forgery.	Session (cleared when you close the browser)
NG_ReturnTo / NG_ReturnActive	Cookie	Remembers the page to return you to after signing in. Set by billing-portal pages if your session times out, and by the affiliate program page when you click an enrol link.	Up to 10 minutes
NG_PasskeyVerified	Cookie	Set in the billing portal after you verify with a passkey or recovery code. Confirms the recent verification so the portal can show security-sensitive account pages. HttpOnly (not readable by page scripts) and bound to your current session.	15 minutes
CE_Affiliate	Cookie	Set only if you arrive through an affiliate referral link. Stores the referring partner's ID so the referral can be credited if you sign up. Required to operate the affiliate program for the partner whose link you followed.	Persistent (length configured in the billing system's affiliate settings)
ng_announcement_dismissed	Cookie	Records that you dismissed the homepage announcement banner so we do not re-show it for 24 hours.	24 hours
ng_chat_history	localStorage	Stores the last 20 messages of your conversation with the on-site support chat widget (the "Nova" assistant), so the conversation persists if you navigate to another page or refresh. Treated as strictly necessary because the chat widget is a customer-support channel; if you do not engage the chat, nothing is stored.	Persistent (until you clear browser storage or end the chat)
ng-pwa-dismissed	sessionStorage	Records that you dismissed (or ignored) the "install this site as an app" prompt so we do not show it again during the same visit.	Session (cleared when you close the browser)

Analytics and Advertising (Optional, Consent Required)

The following cookies are set only if you click "Accept" on the cookie banner that appears on our website. If you decline (or have not yet responded), they are not set.

Name	Provider	Purpose	Duration
_ga, _ga_F8WRS3XTC3, _gid, _gat_* (and similar)	Google LLC (Google Analytics 4, measurement ID G-F8WRS3XTC3)	Help us understand how visitors interact with our website (page views, traffic sources, and engagement events) so we can improve content and find what's working. The full list of cookies set by Google's tag is published by Google at policies.google.com/technologies/cookies.	Up to 24 months
_gcl_au, _gcl_aw, _gac_*, IDE, NID (and similar)	Google LLC (Google Ads, conversion ID AW-18061931893)	Measure whether visits from our Google Ads campaigns lead to actions on our site (such as a signup or purchase) so we can evaluate which campaigns work and stop running ones that don't. We use these for conversion measurement and our own campaign optimization, not for cross-site behavioural ad targeting. The full list of cookies set by Google's tag is published by Google at policies.google.com/technologies/cookies.	Up to 24 months

We use Google Ads only to measure conversions from our own campaigns. We do not run behavioural retargeting on third-party sites, do not build cross-site profiles for ad targeting, and do not sell personal information.

How to Manage Your Choice

• Change your choice on this site. To withdraw or change your consent, clear the cookie_consent entry in your browser's site data for novagridhosting.com (Settings → Privacy → Site data, or equivalent). The banner will reappear on your next visit.
• Block all cookies in your browser. Most browsers allow you to block or delete cookies through their settings. Be aware that strictly necessary cookies are required for the billing portal to function; blocking them will prevent you from signing in.
• Opt out of Google Analytics specifically. Google publishes a browser add-on that prevents Analytics data collection on any site: tools.google.com/dlpage/gaoptout.
• Use the Global Privacy Control (GPC) signal. If your browser sends a GPC header, we treat it as a signal to decline non-essential cookies for your visit.

Children

Our services are not directed to individuals under 18 years of age. We do not knowingly set advertising or analytics cookies on devices we know to belong to minors.

Changes to This Policy

We may update this Cookie Policy from time to time as our use of cookies evolves. When we do, we will revise the effective date above and, where the change is material, ask for fresh consent via the cookie banner.

Contact

For questions about this Cookie Policy, email privacy@novagridhosting.com.

Trademark Notice

“Nova Grid Hosting” is a trademark of Nova Grid Hosting LLC. The “Nova Grid Hosting” word mark is the subject of a pending federal trademark application with the United States Patent and Trademark Office (Serial No. 99793639, filed April 29, 2026). All other product names, logos, brands, and marks identified on this site are the property of their respective owners.